Refund Policy
Last updated: 6th August 2026
This policy explains when we will and won't refund a purchase. It forms part of our Terms & Conditions, and you agree to it when you complete an order.
Learn with Juri is a trading name of Market-Mee Ltd (company number 14130860, registered office 86-90 Paul Street, London, England, EC2A 4NE). Contact us at info@learnwithjuri.com.
In short
Our products are digital files you download using a link we email you after purchase. Once you've downloaded a product, we don't refund simply because you've changed your mind — but we will always put things right if a file is faulty, wrong or not as described.
1. Your 14-day cancellation right, and when it ends
If you are a consumer in the UK or EU, you normally have 14 days to cancel an online purchase and receive a refund.
For digital content supplied before the end of that period, the right ends once your download begins, provided you have agreed to it. At checkout you confirm that:
- you want your download link sent to you straight away, and
- you understand that once the download starts you lose your 14-day right to cancel.
Completing your purchase gives that consent. After the download has started, we are not obliged to refund a change of mind.
If you have not yet downloaded the product, you can still cancel within 14 days for a full refund. Just email us.
2. Your statutory rights
Nothing in this policy affects your legal rights. Under the Consumer Rights Act 2015, digital content we supply must be:
- of satisfactory quality,
- fit for the purpose we described, and
- as described on the product page.
If a product doesn't meet those standards, you are entitled to a repair or replacement, or a price reduction or refund where that isn't possible. This applies whatever else this policy says.
3. When we will refund you
Beyond your statutory rights, we would rather you were happy than technically correct. We will refund you if:
- a file is corrupted, incomplete or won't open, and we can't fix it
- you were charged twice for the same product
- the product is materially different from its description
- you bought the wrong item and haven't downloaded it
- you bought a product you already own as part of a bundle
4. When we normally won't
- You've downloaded the product and simply changed your mind
- You've decided the material is too easy, too hard, or not what you hoped for — please check the product description and any preview before buying
- Your device or software can't open a standard PDF, and the problem is at your end
- You've breached the licence terms, for example by sharing the files
5. How to request a refund
Email info@learnwithjuri.com with:
- the email address you used at checkout
- the product name
- your order or receipt number
- a short description of the problem
Please contact us before raising a dispute with your bank or payment provider. Most problems are a five-minute resend, and a chargeback costs us a fee on top of the refund we'd have given you anyway.
6. Timescales
We aim to reply within 2 working days. If a refund is approved we process it within 14 days, to the original payment method. Your bank may take a few days more to show it.
7. Technical problems
If your download didn't arrive, check your spam folder first and make sure you're looking in the inbox you used at checkout. If it's still missing, email us and we'll resend it — this isn't a refund situation, it's a two-minute fix and we're happy to do it.
See also: Terms & Conditions · Privacy Policy